Chief Operating Officer Cynthia Sjoberg Radway

Cynthia Sjoberg Radway was named the United States Secret Service Chief Operating Officer on January 30, 2023, bringing nearly 20 years of business-based and solutions-driven government experience. Sjoberg Radway is responsible for planning and directing the Secret Service’s daily business operations and cross-functional collaboration. Sjoberg Radway provides executive oversight to the Chief Financial Officer, Chief Strategy Officer, Chief Information Officer, Office of Human Resources, Chief Security Officer, and Office of Procurement and Facilities. 

Sjoberg Radway successfully implemented sustainable improvements to ensure all personnel have the requisite resources to effectively execute the Secret Service’s integrated mission, with priority on critical frontline needs. Sjoberg Radway’s results-driven approach and modernization of business practices have significantly impacted the agency’s operational support areas. Sjoberg Radway has established herself as a leader with a proven track record for influencing agency-wide initiatives. This includes the largest increase in special agent hiring in over 10 years, conducting the first in-depth review of mission requirements, acquiring new artificial intelligence capabilities, and securing funding to revive aging facilities.

Sjoberg Radway worked closely with the Office of Management and Budget and Congress to obtain resources to support the Secret Service’s elevated protective posture during the late stages of the 2024 presidential campaign. Her transformative approach is positioning the agency toward a posture of readiness and continues to identify additional capabilities and evaluate new technologies to support a protective model that can scale quickly as situations evolve.

Before her role with the Secret Service, Sjoberg Radway was the Deputy Assistant Inspector General for the Management and Planning Division at the Department of Justice’s (DOJ) Office of the Inspector General (OIG). There, she managed business operations for OIG’s mission support functions. A champion of business-process improvement, she leveraged technology to promote efficiencies and strengthened business case justifications, resulting in unprecedented budget increases for the OIG.

She further honed her experience as the Director of the Policy and Planning Staff for the DOJ’s Office of the Chief Information Officer (OCIO), providing strategic direction for implementing the Office’s $3 billion budget. During her initial tenure at the Secret Service as Deputy Component Acquisition Executive, Sjoberg Radway worked with stakeholders to identify mission-critical programs, assess their execution, review resource requests, prioritize action, and evaluate financial decision-making platforms. She led a renewed effort on business process improvement, focusing on bottom-up ownership of programs and projects. Sjoberg Radway’s holistic approach to managing total program cost and mission impact led to developing a business case model, which resulted in significant program funding increases.

During her Federal career, Sjoberg Radway has led other programs within the Department of Homeland Security (DHS), resulting in cost savings of $800 million and the implementation of secure enterprise technology solutions for the Department’s 250,000 person workforce.

Before joining the federal government, Sjoberg Radway was a corporate security manager and investigator for Continental Airlines. She was directly responsible for critical aspects of security operations for international flights at George Bush Intercontinental Airport in Houston and throughout the airline’s Latin America region. She worked with foreign governments on risk-based enforcement policies, bilateral agreements, and international information sharing.

Sjoberg Radway is an alumnus of Johns Hopkins University, holding Bachelor of Science and Master of Arts degrees.